Title: Casework support Officer and PA to the Chair
Salary: £14000 pro rata
Hours: 4 days a week (may include some evenings and weekends)
Term: 1 year contract, subject to 3 months probation.
Reports to: Chair of IHRC
IHRC hours are 10 am – 6 pm, and our offices are based in Wembley, London. Some work during unsociable hours may be required.
Deadline for application: 25 August 2013. Applicants should provide a CV with a covering letter briefly outlining why they want to work for IHRC to firstname.lastname@example.org. If shortlisted, applicants will be asked to provide at least two references.
Interview Date: 30/31 August
N.B While these are two distinct roles we intend to employ one person for both roles. Candidates will need to show they are able to meet the requirements of both posts.
1. Purpose of post
IHRC is looking for a part-time casework support officer to provide case-work and administrative support as well as day to day administration for the Chair of IHRC. S / he will be responsible for emails and other forms of correspondence, providing an efficient and friendly service to visitors and callers and record keeping.
This is an excellent opportunity for anyone seeking experience within a grass roots civil society organisation that deals with domestic advocacy, research and international campaigning.
2. Duties and Responsibilities
2.1 Dealing with varied cases of discrimination due to Islamophobia in different areas including: anti-terror laws, prison discrimination, employment rights, mental health, immigration, police misconduct and racially and religiously motivated hate crimes.
2.2 Interviewing clients, taking clients’ instructions and advising clients on legal issues.
2.3 Supporting our weekly advice surgery held every Wednesday evening.
2.4 Corresponding with clients and regularly updating them on the progress of their case.
2.5 Researching and analysing information including client and witness statements, medical reports, legal documents, case histories, police and local authority reports.
2.6 Maintaining accurate, complete and confidential case files and attendance notes.
2.7 Undertake basic case-work administration.
2.8 Drafting police complaints.
2.9 Liaising with barristers and solicitors on specific cases.
2.10 Where necessary referring clients to other agencies such as Citizen Advice Bureaus, Domestic Violence organisations, police bodies and solicitors firms.
PA to Chair:
2.11 Handling enquires and answering phone calls.
2.12 Checking, responding and maintaining info inbox emails.
2.13 Organising refreshments for relevant meetings.
2.14 Maintaining files and e-files on the system.
2.15 To be responsible for welcoming all visitors, informing them of the work of IHRC and its procedures while being helpful at all times.
2.16 Joint responsibility with other staff members to ensure that the telephones are answered promptly and politely, taking details and messages from incoming calls and processing through email and telephone messages to the appropriate person(s) in IHRC.
2.17 Joint responsibility with other staff members to be responsible for ensuring that information given to callers and visitors are accurate and timely.
2.18 To ensure that all follow-on phone calls, correspondence and paperwork, is completed in a correct, organised and thorough manner.
2.19 To liaise with the person in charge of the office – or in their absence with other senior staff – interacting with them all in a professional and friendly manner.
2.20 To be responsible for updating the Chair’s diary, providing regular reminders to the Chair of items in the diary, maintaining intra-net diaries and systems, scanning and forwarding letters and other materials to office bearers and others from the Chair.
2.21 To attend any internal meetings as requested.
2.22 To attend relevant training and personal development opportunities in order to fulfill the requirements of the post.
2.23 To maintain strict confidentiality in respect all matters, information and correspondence.
2.24 To adhere to all IHRC policies and procedures and assist the organisation in developing, implementing and monitoring them, including Equal Opportunities and Health & Safety policies.
NB: This job description may be altered from time to time in consultation with the post holder to meet requirements of IHRC’s strategic plan.